Event Details

Managing a Human-Robotic Workforce – It’s Closer Than You Think!

Technological advances have resulted in the loss of many administrative jobs – with the result being more efficient and effective processes, and more jobs created than destroyed. Now, machines can rival, and quickly surpass the skill of knowledge workers, inevitably resulting in the automation of jobs once the sole province of humans. Our challenge will be to effectively manage what will be essentially teams of humans enhanced by, and alongside intelligent agents.

Since the dawn of the computer age, technology has been advancing at an exponential rate. We are at an inflection point where Artificial Intelligence is becoming commonplace. Within a few years, self-driving cars will be in use and intelligent agents will replace many knowledge-worker jobs. This trend places new demands on management. We currently manage technology along with our staff, but how will that be impacted when the software approaches, and eventually exceeds human capabilities? Advancing technology will soon redefine the nature of work and organizations, and the types of roles played by both humans and machines. Software that “learns” requires training, and learns from experience, but in different ways than humans do. AI’s aren’t infallible – they make decisions based on what they learn. We will need mangers who understand the organization well enough to identify problems, know the data well enough to evaluate its quality, and knows how to fix the errant AI.

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Please email us at admin@jsahr.org if you are interested in participating.  Preregistraion is required.  WebEx instructions will be emailed to you the week of the session.